FAQ
Questions,
answered.
Everything people ask before they order. Cannot find yours? We are one message away.
Our fruit
What is in your dried fruit?+
Fruit and nothing else. Every pouch is 100% Ugandan fruit with no sugar added and no preservatives.
Where does the fruit come from and how is it made?+
The fruit is grown by Ugandan farmers, then hand-cut and sun-dried in Kampala. We buy directly from local farmers, so your order supports them.
Which fruits do you sell?+
Dried mango, pineapple, banana and jackfruit in 250g pouches, plus Grade-A Ugandan vanilla beans.
I have an allergy. What should I know?+
The only ingredient is fruit. If you have a severe allergy, please email us before ordering and we will answer your questions about how the fruit is handled.
Ordering & delivery
Which countries do you deliver to?+
Checkout currently accepts delivery to: Netherlands, Belgium, Germany, France, United Kingdom, Ireland, United States, Canada. If your country is not listed, email us and we will tell you what is possible.
How much is shipping and how long does it take?+
Shipping is free at the moment. Orders leave Kampala within 2 business days; delivery time then depends on your country and is shown in your order tracking page once your parcel is on its way.
How can I pay?+
Checkout is handled by our secure payment partner. Depending on your device and country you can pay by card, Apple Pay, Google Pay or PayPal. We never see or store your card details.
How do I track my order?+
Open Track order and enter your order number and email. You will see whether it is in progress, in transit or delivered. If you have an account, your orders are listed there automatically.
Do import taxes or duties apply?+
Depending on where you live, your country may charge import taxes or duties on food parcels. Email us before ordering if you are unsure.
Offers & accounts
How does the 10% offer for the first 2 buyers each month work?+
Each calendar month, the first 2 paid orders get 10% off automatically at checkout. The spots left are shown on our home page and in your cart. Offers cannot be combined.
How does the refer-a-friend discount work?+
Create a free account to get your personal referral code. A friend who uses it on their first order gets 10% off, and once their order is paid you receive a one-time 10% reward code for your next order.
Do I need an account to order?+
No. You can check out as a guest. An account saves your delivery details for next time, lists your orders and gives you a referral code.
What do you do with my personal information?+
We use it to process and deliver your orders and, only if you tick the box, to email you news and offers. Read the full Privacy Policy for details, including how to delete your account.
Wholesale & problems
Do you sell wholesale or private label?+
Yes, to distributors, retailers, food makers and hospitality. Tell us your market and volumes on the Bulk & export page.
My order arrived damaged or is not right.+
We are sorry. Email us with your order number and a photo and we will put it right with a replacement or refund.
How can I leave a review?+
Once your order shows as delivered, open any product page and use the review form with your order number and email. We only publish reviews from verified buyers.