Legal

Terms & Conditions

Last updated: October 2026

1. Who we are

These terms apply to purchases from this website, run by Bloom and Dry Foods, Kampala, Uganda ("we", "us"). Contact us at hello@bloomdry.com. By placing an order you agree to these terms.

2. Orders

When you place an order we record it and show you an order number. A contract between us is formed when your payment is confirmed. We may decline or cancel an order, for example if an item is unavailable or a price was shown incorrectly, and will refund anything you have paid.

3. Prices and payment

Prices are shown in pounds sterling (£). Payment is handled by our payment provider on a secure page; we never see or store your full card details. Depending on your country, import taxes or duties may be charged by your customs authority and are not included in our prices.

4. Offers and discount codes

• First-buyer offer. In each calendar month, the first 2 orders that are paid get 10% off. The discount is applied automatically while spots remain. If your payment is not completed, your spot is released.
• Refer a friend. Each account has a personal referral code. A friend who has not ordered before gets 10% off their first order with it. After their order is paid, the account holder receives a one-time 10% reward code. You cannot use your own code.
• Only one discount applies to an order. Discounts have no cash value, apply to products only and cannot be used after an order is placed.
• We may refuse or cancel discounts that are used abusively, for example through multiple accounts.
• We may change or end offers at any time; this does not affect orders already paid.

5. Delivery

We currently deliver to: Netherlands, Belgium, Germany, France, United Kingdom, Ireland, United States, Canada. Orders are dispatched from Kampala, normally within 2 business days. Delivery times depend on your country and the courier, and are estimates, not guarantees. You can follow your order on the tracking page. You are responsible for giving us a correct delivery address.

6. Problems with your order

If your order arrives damaged, incorrect or not as described, email us with your order number and a photo and we will offer a replacement or refund. Nothing in these terms limits any rights you have under the consumer laws of your country.

7. Product information and allergies

Our dried fruit contains only fruit. Please read the label on your pouch. If you have a severe allergy, contact us before ordering.

8. Your account

You can create an account to save your details and get a referral code. Keep your password private. You can delete your account at any time from the account page. How we use your data is explained in our Privacy Policy.

9. Reviews

We publish reviews only from customers who have received their order. We may decline reviews that are abusive, unlawful or unrelated to the product. We do not pay for reviews or edit their meaning.

10. Liability

We are responsible for losses that are a foreseeable result of our breaking these terms or our negligence. We do not exclude liability where the law does not allow it, such as for death or personal injury caused by negligence or for fraud.

11. Changes and governing law

We may update these terms; the version in force when you order applies to your order. These terms are governed by the laws of Uganda, without affecting any mandatory consumer rights you have where you live.

12. Contact

Questions about these terms? Email hello@bloomdry.com.